Terms and Conditions
Terms and Conditions
Welcome to Peptira LLC. Please read these Terms and Conditions (“Terms”) carefully as they govern your use of the Peptira LLC website and services (collectively, the “Services”).
Acceptance of Terms
By accessing and using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, you must refrain from using our Services.
Eligibility
You must be at least 18 years of age to use our Services. By using our Services, you represent that you meet this age requirement.
Use of Services
Our Services and products are for research use only and are not intended for personal use or consumption, nor are they intended to diagnose, treat, cure, or prevent any disease. You agree to use our Services and products in compliance with all applicable laws and regulations. Peptira LLC reserves the right to refuse sale if it believes a customer is violating these Terms
Intellectual Property
All content, logos, graphics, and other material on our Services are the intellectual property of Peptira LLC and are protected by copyright and trademark laws. Unauthorized use is prohibited.
Orders and Payments
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.
Refunds & Returns
Due to the sensitive nature of our products and applicable regulatory requirements, all sales are final.
Peptira LLC does not accept returns, issue refunds, or allow order cancellations once an order has been placed, regardless of delivery status.
Delivered Packages
Once a shipment is marked as “Delivered” by the carrier, responsibility for the package transfers to the customer.
Peptira LLC is not responsible for packages that are lost or stolen after delivery, including theft from porches, mailrooms, front desks, lockers, or other delivery locations.
Refunds, credits, or replacements will not be issued for packages confirmed as delivered by the carrier.
Shipping Damage or Fulfillment Errors
In the event of a verified Peptira LLC fulfillment or shipping error, such as incorrect items, missing items, or damage incurred during transit prior to delivery, customers must notify Peptira LLC within seven (7) calendar days of the carrier’s delivery date.
This reporting window is firm. Requests submitted outside of this timeframe will be denied without exception.
Required Documentation
All claims must include complete and verifiable documentation, including:
A full unboxing video recorded from the moment the package is first opened
Photos of the external packaging
Photos of the package contents
Photos of the packing slip enclosed with the order
Claims submitted without all required documentation will be denied.
Resolution
Upon confirmation of an eligible shipping or fulfillment error caused by Peptira LLC, we may, at our sole discretion, issue a replacement of the affected items.
Cash refunds, store credits, or alternative compensation are not guaranteed and are not provided for delivered, refused, or stolen packages.
Chargebacks
Chargebacks submitted for delivered, refused, or stolen packages will be disputed using carrier confirmation, delivery records, and the customer’s agreement to these Terms.
Chargebacks
Chargebacks submitted for delivered, refused, or stolen packages will be disputed using carrier confirmation, delivery records, and the customer’s agreement to these Terms.
Limitation of Liability
To the maximum extent permitted by law, Peptira LLC shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the Services or any products procured through the Services.
Limitation of Liability
To the maximum extent permitted by law, Peptira LLC shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the Services or any products procured through the Services.
Changes to the Terms
To the maximum extent permitted by law, Peptira LLC shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the Services or any products procured through the Services.
Contact Us
If you have any questions regarding these Terms, please contact us here.
By using our Services, you consent to these Terms. If you do not agree with any part of these Terms, you must discontinue use of our Services.